Return and exchange of products
Right of withdrawal
According to the applicable provisions, the User may withdraw from the contract (except in certain cases established by law) and freely return or exchange a delivered Product at any time within a period of fourteen (14) calendar days from the date on which the Product is delivered (“Withdrawal Period”).
After the Product has been checked that it corresponds and meets the requirements established in section c) of the General Terms and Conditions “Product Delivery” and when the User does not decide to make a replacement, Convertika EOOD will refund the User the amount he paid for the Product. The costs for sending the returned Product by courier back to the sites of Convertika EOOD will be borne by the Users.
Once the Withdrawal Period has ended, no exchanges or returns of Products will be accepted. Replacements will only be accepted for Products that may have been defective in accordance with the provisions set forth in section b) General Terms and Conditions “Product Delivery”.
Return or exchange of defective products
When the user believes that the product does not meet the specifications established for that product, he must contact Convertika EOOD immediately by sending an email to the contract address info@mrboho.bg, providing details of the product, as well as information about the defect and whether they prefer to return the product or exchange it for an identical product.
After the returned Product has been inspected, Convertika EOOD will send an email to the User within a reasonable period, telling them whether the return or exchange of the Product can proceed (“Return or Exchange Decision”). Where the decision is positive, the Product will be returned or replaced as quickly as possible and in any event within fourteen (14) calendar days of the date on which the Return or Replacement Decision is sent.
In the event of a return, Convertika OOD will fully refund the User the price paid for the Product, but not the costs of returning it. When the user has chosen to replace the product, Convertika EOOD will bear all the costs of the delivery of the product.
General return provisions
Users must comply with the following requirements in order to exercise their right of withdrawal and to be able to return or exchange the Products:
For the purposes of organizing the return of the product to Convertika EOOD, users must complete all fields on the return form accompanying the delivered product;
Users may confirm that they exercise their right of withdrawal by any legally acceptable means; in any case, this right will be deemed validly exercised by returning the Product;
Products must be returned in the same condition in which they were received. Convertika EOOD will not refund any amount when the Product has been damaged, therefore Users should be careful with the Product while it is in their possession; and
Refunds will be made through the same payment method used by the User to pay for the Product.